FREQUENTLY ASKED QUESTIONS

Find quick answers to common questions about our services, security, and support. Can’t find what you’re looking for? Our team is always ready to assist.

FAQs

Welcome to our FAQ hub. We’ve compiled answers to the questions we hear most often from our clients and partners. Browse the categories below to learn more about how Pearl Systems works and how we can support your business.

Are the funds secure on this platform?

All transactions are directly credited onto the P-Save Partner Bank. The web portal for the Group Admin is view only. Withdrawals are not available unless after SACCO/Group Leadership approval.

Are the Members notified whenever a payment is made or if Group cash is withdrawn?

All Stakeholders are notified in real time through SMS.

How does a SACCO / Group start using Pearl Save?

Fill in the Application form, Submit and submit relevant KYC. Setup takes 2 days.

Are there any charges for using this service?

Members are only charged Mobile Network Operator MOMO transaction fees whenever they withdraw from their Savings account.

If your question hasn't been answered, please don’t hesitate to reach out to our friendly and knowledgeable support team. We're committed to providing you with timely and helpful responses.